Refund And Return Policy
Return Policy
At Make Me Beautiful we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our office in Atlanta. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
A return will ONLY be considered if we ship you the wrong product. A return label will be issued for you to send back to us. You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our address. Once your product has been received it will be examined thoroughly. I Upon successful delivery of goods, your correct order will be sent back unless you request a refund. In this case only, will a refund be honored.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner USPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us support@hairextensionsmakemebeautiful.com
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible.
If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee USPS charges us to make the correction. please contact us immediately at support@hairextensionsmakemebeautiful.com with your order number and the correct information.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
Lost Shipments
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately at support@hairextensionsmakemebeautiful.com with your order number and the correct information. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.